Defining a Production Incident
Learn to identify and categorize what constitutes a production incident, understanding its impact and severity levels.
What is a Production Incident?
Welcome to Incident Response Fundamentals! Our first step is to clearly define what a production incident is. It's not just any bug!
In the world of software, a bug is a known flaw or error in the code. An incident, however, is a sudden, unexpected event that disrupts normal service.
Defining an Incident Officially
A production incident is an unplanned interruption to a service or a reduction in the quality of a service. It's something that prevents your users or internal systems from working as expected.
- It's unexpected.
- It causes negative impact.
- It requires immediate attention to restore normal operations.
All lessons in this course
- Defining a Production Incident
- The Incident Response Lifecycle
- Incident Roles and Responsibilities
- Writing Effective Postmortems and Blameless Reviews